Shipping, samples and returns—without hidden promises.

Both checkouts charge the coffee and one consolidated transport & handling line, and the total you pay is the total the cart showed. Our server recalculates every amount from the published catalog before creating the Stripe session, so a price cannot be altered in the browser. Samples: each selected lot is a separate 1 kg coffee line, and for contiguous US destinations shipping & handling is USD 35 for the first kilogram plus USD 9 for each additional kilogram in the same box, up to 10 kg. Sample coffee is charged at the same published price per kilogram as the wholesale catalog, and volume discounts start at 50 kg so they do not apply to a sample box. Wholesale (10–250 kg): the coffee total, with any volume discount already applied, plus the published US-48 transport schedule shown in the cart.

They are different shipments. A sample box is a single small consolidated parcel of up to 10 kg, priced on a fixed first-kilogram-plus-increment schedule. A wholesale order of 10 kg or more moves as freight, priced per kilogram on a scale that decreases as weight grows. Both are published in advance and charged exactly as shown; neither is a Delivered Duty Paid (DDP) or landed-cost guarantee.

The transport line on either checkout covers international transport and standard handling to the contiguous 48 states. Import duties, taxes, address corrections, remote-area charges and other route exceptions are excluded unless Senda Dorada confirms them in writing. Alaska, Hawaii, Puerto Rico and non-standard routes require a written quote before dispatch. Neither checkout is represented as Delivered Duty Paid (DDP).

We verify signed payment, origin availability, format and destination before preparation. We aim to complete that review within one business day. A dispatch estimate is then sent for the specific order; roasted-to-order, pre-order, custom-label and high-volume orders may require additional preparation time. Delivery dates and tracking are carrier estimates, not guarantees.

Carriers may compare actual and dimensional weight and charge the greater value. Multi-package shipments, residential or remote delivery, address corrections, fuel and special handling can change a route cost. The published transport line you paid is the amount we charge for a standard contiguous-US route: we absorb ordinary variation between that published amount and the carrier's final cost, and we never issue an additional transport charge after dispatch without your written agreement. A residential delivery address adds the published residential surcharge, which is shown in the cart before payment. Where a published route genuinely cannot be fulfilled as shown, Senda Dorada validates the package and destination before dispatch and offers either a revised written quote you may accept or decline, or cancellation with a full refund.

Contact us immediately. A verified order that has not entered preparation can be cancelled for a full refund of both the coffee and the transport line. Because transport is charged with the coffee at checkout and the shipment has not moved, the transport line is refunded in full on any order cancelled before dispatch, including when we cancel because origin availability cannot be confirmed or because you decline a required route adjustment. Once roasting, grinding, custom labeling or another order-specific preparation has begun, the prepared coffee component may no longer be cancellable; the transport line remains refundable until the order is dispatched.

Email quotes@sendadorada.com within 48 hours of delivery with the order reference, affected quantity, photographs of the product, shipping label, outer box and internal packaging. Keep all goods and packaging until we complete the carrier review. For a verified Senda Dorada error or covered transit damage, we will offer the appropriate replacement, refund or credit after review.

Request return authorization within 10 business days of delivery. Unopened, unused, standard products in their original sealed packaging may be eligible. Opened coffee, products with broken food seals, custom roasts, custom grinds, private-label goods and products altered after delivery are not returnable for change of mind; verified defect, damage or fulfillment error remains covered by the issue process above. Do not send any product before receiving written authorization.

For an approved change-of-mind return, the buyer pays original and return transport; those charges are not refundable. For a verified Senda Dorada error, we provide the approved remedy and applicable return instructions. After an authorized return is received and inspected, an approved card refund is initiated to the original payment method, normally within five business days; the card issuer may take additional time to post it.